| Non-Returnable Items: These include: Items without a SmartStore receipt, Items past it's warranty date. Non-defective items after 14 days of purchase even though if within warranty period.
Defective Products: SmartStore warranty for the period stated on your receipt would be honored for all defective items with the exception of HP products. A complete refund can be granted to all customers holding invoices for defective products up to 90 days after the purchased date. After these 90 days non-defective products cannot be returned for any refund. After the 90th day SmartStore will serve all warranties by replacing defective parts as we see fit. In cases where a product must be returned to the manufacturer for repair, then the invoice holder is not entitled to a temporary replacement product.
Non-Defective Products:
All late, non-defective and/or incomplete returns are subject to a 15% restocking fee as outlined below. All late, non-defective and/or incomplete returns will be refunded 85% of the lower of either the purchase price or current product price, less any other fees ( whole or part thereof ) owed to SmartStore. All original packaging material including box/es,manuals and padding of any kind ( that was origianlly in the box ) must also be made present upon return. Opened software is not returnable. However, unopened software maybe returned for refund or exchanged within 30 days of invoice date.
Warranty:
Standard store warranty for all products is 3 months with the exception of HP products, of which is 7 days. |
