These include: Items without a SmartStore receipt, Items past it's warranty date. Non-defective items after 14 days of purchase even though if within warranty period.
SmartStore warranty for the period stated on your receipt would be honored for all defective items with the exception of HP products. A complete refund can be granted to all customers holding invoices for defective products up to 90 days after the purchased date. After these 90 days non-defective products cannot be returned for any refund. After the 90th day SmartStore will serve all warranties by replacing defective parts as we see fit. In cases where a product must be returned to the manufacturer for repair, then the invoice holder is not entitled to a temporary replacement product.
All late, non-defective and/or incomplete returns are subject to a 15% restocking fee as outlined below. All late, non-defective and/or incomplete returns will be refunded 85% of the lower of either the purchase price or current product price, less any other fees ( whole or part thereof ) owed to SmartStore. All original packaging material including box/es,manuals and padding of any kind ( that was origianlly in the box ) must also be made present upon return. Opened software is not returnable. However, unopened software maybe returned for refund or exchanged within 30 days of invoice date.
Standard store warranty for all products is 3 months with the exception of HP products, of which is 7 days.